Terms of Sale

This translation is provided for convenience only. The French version is the sole legally binding version.

Last updated: July 2026

1. Purpose & scope

These general terms of sale ("Terms") govern sales of products concluded on the Naïa site between Mattéo Angio, sole proprietor trading under the name "Naïa Pets" (SIRET 938 008 414 00014, 66000 Perpignan, France) ("the Seller") and any non-professional customer ("the Customer"). Placing any order implies unreserved acceptance of these Terms.

2. Products

The Seller sells hydration, play and well-being products for pets: the Naïa Inox fountain and its filters, the Naïa Fraîcheur cooling mat, the Naïa Sérénité lick mat, the Naïa Explore snuffle mat, the Naïa Tempo slow-feed bowl, the Naïa Malin toy and the Naïa Senses sensory ball. Products are described and presented as accurately as possible on their respective product pages. Photographs and visuals are illustrative and do not bind the Seller beyond the essential characteristics stated on each product page.

3. Prices

Prices are stated in euros, all taxes included (VAT incl.), excluding any delivery costs specified before checkout. The price applicable to each product is the one displayed on its page at the time of the order. The Seller reserves the right to change its prices at any time; the product is invoiced at the price in force at the time of the order.

4. Orders

The Customer selects their products, checks the details of their cart, then confirms the order after accepting these Terms. The sale is final once the order is confirmed and payment is received. A confirmation email summarizing the order is sent to the Customer.

5. Payment

Payment is made online, securely, by bank card (Visa, Mastercard, CB) and other methods offered (PayPal, Apple Pay). Payment data is processed by our secure payment provider and is not stored by the Seller. The order is processed once payment is confirmed.

6. Delivery

Products are shipped to the address provided by the Customer. Preparation and delivery time is estimated at 5–9 business days in mainland France, with free delivery. These times are indicative. In case of a delay of more than 30 days, the Customer may cancel their order and be refunded in accordance with the law. Risk is transferred to the Customer upon delivery of the parcel.

7. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to give a reason. To do so, they inform the Seller of their decision by an unambiguous statement (email to amdigitalpro66@gmail.com, or by using the model withdrawal form annexed hereto), then return the product.

8. Returns, refunds & "money-back" guarantee

The product must be returned complete and in a condition that allows it to be resold. The refund is made within 14 days of receipt of the return (or proof of shipment), using the same payment method.

In addition to the statutory right, the Seller offers a "30-day money-back" commercial guarantee, valid on all products in the catalog: if the animal does not take to the product (fountain, mat or accessory), the Customer may request a refund within 30 days of receipt, according to the procedure provided by customer service.

9. Statutory guarantees

Regardless of any commercial guarantee, the Seller remains bound by:

• the statutory guarantee of conformity (Art. L217-3 et seq. of the French Consumer Code);
• the guarantee against hidden defects (Art. 1641 et seq. of the French Civil Code).

The Customer may decide to invoke the guarantee against lack of conformity of the goods; they have two years from delivery to take action and may choose between repair or replacement, subject to the cost conditions provided by law.

10. Customer service

For any question about an order, a return or the product: Contact page or amdigitalpro66@gmail.com.

11. Personal data

The data collected when ordering is necessary to process it and is managed in accordance with our Privacy policy.

12. Disputes & mediation

These Terms are governed by French law. In case of a dispute, the Customer should first contact customer service. Failing an amicable resolution, the Customer may use a consumer mediator free of charge: the consumer mediator designated by the Seller, whose contact details are provided on simple request to customer service. For European information on out-of-court dispute resolution, the Customer may consult the European Commission's Consumer Redress portal.

Annex — Model withdrawal form

(Please complete and return this form only if you wish to withdraw from your order — Art. R.221-1 of the French Consumer Code.)